PRIVACY POLICY

Rokotla Trading & Projects (Pty) Ltd

Last Updated: November 2026

Rokotla Trading & Projects (Pty) Ltd (“Rokotla”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, place an order, submit an enquiry or otherwise interact with us.

1. Information We Collect

Depending on how you use our website, we may collect the following personal information:

• Your name and surname.

• Email address.

• Contact number.

• Billing and delivery address.

• Order and transaction information.

• Account information, where you create an online account.

• Information submitted through enquiry, wholesale, corporate gifting or service forms.

• Communications between you and Rokotla.

• Technical information relating to your use of our website, such as device, browser and website usage information, where applicable.

We only collect information that is reasonably necessary for our business activities and the services we provide.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and manage your orders.

• To arrange delivery of your purchases.

• To process and verify payments.

• To communicate with you regarding your order.

• To manage your customer account.

• To respond to enquiries and requests.

• To process wholesale, corporate gifting, training and service enquiries.

• To provide customer support.

• To maintain appropriate business and transaction records.

• To improve the functionality and customer experience of our website.

• To prevent or investigate suspected fraud or misuse.

• To comply with applicable legal, regulatory, accounting and tax requirements.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by law.

3. Payments

Online payments may be processed through PayFast or other payment methods made available through our website.

Payment information submitted through a third-party payment provider is processed in accordance with that provider’s applicable privacy and security practices.

Rokotla does not require customers to provide us with their online banking passwords, PINs or other confidential banking credentials.

Where payment is made by direct bank transfer or Electronic Funds Transfer (EFT), we may retain information reasonably necessary to identify and reconcile the payment with your order.

4. Delivery & Courier Services

To fulfil your order, we may provide the information necessary for delivery to our appointed courier service, including:

• Your name.

• Contact number.

• Delivery address.

• Relevant order or delivery information.

This information is shared for the purposes of arranging, completing and communicating about your delivery.

5. Customer Accounts

Where our website allows customers to create an account, information associated with the account may be stored to enable functions such as viewing previous orders and managing account and delivery information.

Customers are responsible for keeping their login details confidential and taking reasonable precautions to prevent unauthorised access to their accounts.

6. Sharing of Personal Information

Rokotla does not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our website, process payments, fulfil orders, deliver products, provide services or comply with legal obligations.

These third parties may include:

• Payment service providers.

• Courier and delivery providers.

• Website hosting and e-commerce service providers.

• IT and technical service providers.

• Professional advisers, where necessary.

• Government, regulatory or law-enforcement authorities where disclosure is required or permitted by law.

We will only share information that is reasonably necessary for the relevant purpose.

7. Marketing Communications

Where permitted by law, Rokotla may send customers information about our products, special offers and other relevant updates.

Where consent is required, marketing communications will only be sent after the appropriate consent has been obtained.

You may unsubscribe from electronic marketing communications at any time using the unsubscribe option provided or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending messages that are necessary to process or manage an order or respond to an enquiry.

8. Cookies & Website Information

Our website may use cookies and similar technologies to:

• Enable essential website functionality.

• Remember customer preferences.

• Understand how visitors use our website.

• Improve the online shopping experience.

Some cookies may also be used by third-party services integrated into our website.

Where required, customers will be provided with appropriate choices regarding the use of non-essential cookies.

9. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.

Where third-party service providers process personal information on our behalf, we expect appropriate safeguards to be maintained in accordance with applicable requirements.

Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for any period required or permitted by applicable law.

Information may be retained where necessary for purposes such as:

• Accounting and tax requirements.

• Business and transaction records.

• Dispute resolution.

• Compliance with legal and regulatory obligations.

When personal information is no longer required and there is no lawful reason to retain it, it will be deleted, destroyed or de-identified, as appropriate.

11. Your Personal Information Rights

Subject to applicable law, you may request:

• Confirmation of whether Rokotla holds personal information about you.

• Access to your personal information.

• Correction or updating of inaccurate information.

• Deletion or destruction of personal information where legally appropriate.

• Objection to certain processing of your personal information.

• Withdrawal of consent where processing is based on consent.

Some information may need to be retained despite a deletion request where Rokotla has a legal obligation or another lawful basis to retain it.

12. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Rokotla is not responsible for the privacy practices of independent third-party websites.

Customers are encouraged to review the privacy policies of those websites before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or applicable legal requirements.

The latest version will be published on our website together with the date on which it was last updated.

Customers are encouraged to review this policy periodically to remain informed about how their personal information is handled.

14. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, please contact us using the details below:

Rokotla Trading & Projects (Pty) Ltd

• Email: info@rokotla.co.za

• Contact Number: 082 661 8000

• Country: South Africa