Honey and Hive Products

Is Rokotla honey pure?

Yes. Rokotla Raw Honey is 100% pure honey, with no added sugar, flavourants or preservatives.

What honey varieties do you offer?

Our main varieties include Aloe, Sunflower and Multiflora Raw Honey. Other varieties may be available from time to time, depending on the season, floral source and harvest.

Why does honey vary in colour, taste and consistency?

Honey is a natural product. Its colour, flavour, aroma and consistency are influenced by the floral source, season and location of the apiary. Natural variations may therefore occur between different varieties and harvests.

Does raw honey crystallise?

Yes. Crystallisation is a natural process and does not mean that the honey has spoiled. To return crystallised honey to liquid form, gently warm the jar in warm water.

How should I store my honey?

Keep your honey tightly sealed at room temperature in a cool, dry place, away from direct sunlight and excessive heat.

At what age can children have honey?

Rokotla recommends introducing honey to children from 3 years of age. Honey should never be given to children under 12 months due to the risk of infant botulism.

Ordering and Delivery

Where do you deliver?

We deliver nationwide across South Africa through The Courier Guy.

How long does delivery take?

The estimated delivery timeframe is 3–5 working days from order confirmation.

Orders are processed from Monday to Friday, excluding public holidays. Orders placed after 15:00, over weekends or on public holidays will begin processing on the next working day.

How do I track my order?

Once your order has been dispatched, The Courier Guy will send your tracking information and delivery updates directly to you using the contact details provided at checkout.

What happens if I miss my delivery or do not collect my parcel?

If delivery cannot be completed because the recipient is unavailable, or a parcel is not collected from the selected locker or collection point within the courier’s specified collection period, additional courier charges for redelivery, rerouting or returning the parcel will be for the customer’s account.

Please refer to our Delivery and Shipping Policy for full details.

What payment methods do you accept?

Online payments are processed through PayFast, with the available payment options displayed at checkout. Direct bank transfer or EFT may also be available.

Do I need to create an account to shop online?

No. You may check out as a guest where guest checkout is available. Alternatively, you can create an account to manage your details and view your previous orders.

What if there is a problem with my order?

Please contact us at info@rokotla.co.za, providing your order number and details of the issue. Where applicable, include clear photographs of the product and packaging.

Please refer to our Returns, Refunds and Cancellations Policy for further information.

Wholesale and Corporate Gifting

Do you offer wholesale?

Yes. We supply wholesale and bulk orders to retailers, businesses and organisations. Pricing and availability depend on the products required, order quantities and current stock availability.

Visit our Wholesale page to submit an enquiry.

Do you offer corporate gifting?

Yes. Rokotla honey products can be prepared for corporate gifting, client appreciation, employee gifts, events and special occasions.

Gift combinations and personalised branding may be available depending on your requirements, order quantity and lead time.

Visit our Corporate Gifting page to discuss your requirements with us.

Beekeeping Services

What beekeeping services do you offer?

Rokotla provides pollination services, beekeeping training and bee removal services.

Do you provide pollination services?

Yes. We provide pollination services to farmers and growers. Requirements and pricing depend on factors such as the crop, location, number of hives required and service duration.

Contact us or submit an enquiry through our Beekeeping Services page to request a quotation.

Do you offer beekeeping training?

Yes. We provide beekeeping training for individuals and groups interested in developing practical beekeeping knowledge and skills.

Training programmes, dates, availability and costs may vary. Contact us for information about upcoming training opportunities.

Do you provide bee removal services?

Yes. We provide bee removal services. Since every situation is different, we will need information about the location of the bees and the nature of the situation before confirming availability and pricing.

How do I request a beekeeping service?

Visit our Beekeeping Services page and submit an enquiry for the service you require. Our team will contact you to discuss your requirements, availability and applicable costs.