# Delivery & Shipping Policy

At Rokotla Trading & Projects (Pty) Ltd (“Rokotla”), we strive to deliver your raw honey and hive products safely and promptly to your door or chosen pickup point. Please read our delivery terms carefully before placing your order.

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## 1. Delivery Coverage
We offer nationwide delivery across South Africa. We do not currently offer international shipping.

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## 2. Shipping & Courier Partner
All deliveries are fulfilled through our logistics partner, **The Courier Guy**. We offer two convenient delivery methods at checkout:
* **Door-to-Door Delivery:** Direct delivery to your physical home or office address.
* **Door-to-Locker (Pudo):** Delivery to a selected Pudo locker or collection point for convenient pickup.

*Please note: In-person collections from our premises are strictly not available.*

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## 3. Shipping Rates & Calculation
Shipping fees are calculated automatically at checkout based on:
1. The delivery destination address/postal code.
2. The total size and volumetric weight of your order.

Final shipping costs will be displayed prior to completing payment.

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## 4. Processing & Delivery Timelines
* **Estimated Delivery Time:** 3 to 5 working days from order confirmation.
* **Order Processing Cut-off:** Orders are processed Monday to Friday, excluding South African public holidays.
* **Cut-off Time:** Orders placed after 15:00, over weekends, or on public holidays will begin processing on the following working day.

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## 5. Order Tracking
Once your order has been packed and dispatched, **The Courier Guy** will send your tracking number and delivery updates via SMS or Email using the contact details provided at checkout. You can use this tracking number to monitor your parcel in real-time.

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## 6. Failed Deliveries & Uncollected Parcels
It is the customer’s responsibility to ensure that a correct, complete physical address and contact phone number are provided at checkout.

* **Door-to-Door:** If the courier cannot complete delivery because the recipient is unavailable, multiple attempts will be made according to standard courier protocols.
* **Door-to-Locker (Pudo):** Parcels must be collected within the specified timeframe communicated by the courier upon arrival at the locker.

> **Important:** If a delivery fails due to incorrect address information, unreachability, or failure to collect a parcel within the courier’s specified timeframe, any additional courier charges for re-delivery, rerouting, or returning the parcel to Rokotla will be for the customer’s account.

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## 7. Contact Us
If you have any questions regarding your shipment, please contact us:
* **Email:** info@rokotla.co.za
* **Phone:** 082 661 8000 / 072 549 4130