TERMS & CONDITIONS

Rokotla Trading & Projects (Pty) Ltd
Last Updated: November 2026

Welcome to Rokotla. These Terms & Conditions govern your use of our website and online store, including any purchases made through our platform.

By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. ABOUT ROKOTLA

This website and online store are operated by Rokotla Trading & Projects (Pty) Ltd, based in the Republic of South Africa.

In these Terms & Conditions, the words “Rokotla”, “we”, “us” and “our” refer to Rokotla Trading & Projects (Pty) Ltd.

2. USE OF OUR WEBSITE

Our website allows visitors and customers to:

• Browse our products and services.

• Obtain information about Rokotla and its offerings.

• Create customer accounts.

• Submit enquiries.

• Purchase products through our online store.

When using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes.

• Interfere with the proper operation or security of the website.

• Attempt to gain unauthorised access to the website, its systems or other customer accounts.

• Misuse any information, content or services available on the website.

We reserve the right to take appropriate action where website use violates these Terms & Conditions or applicable laws.

3. PRODUCTS AND DESCRIPTIONS

We make every reasonable effort to ensure that product descriptions, photographs and information displayed on our website are accurate.

However, many of our products, particularly honey and other hive products, are natural products. Their colour, flavour, aroma, texture and appearance may vary depending on factors such as floral sources, seasons and harvesting conditions.

These natural variations do not necessarily indicate that a product is defective or unsuitable.

Product photographs are provided for illustrative purposes. The actual product received may differ slightly in appearance due to its natural characteristics.

4. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

Some honey varieties and hive products may be seasonal or available in limited quantities.

If a product becomes unavailable after you have placed an order, we will contact you and discuss an appropriate solution, which may include an alternative product or a refund where applicable.

5. PRICING

• All prices displayed on our website are in South African Rand (ZAR).

• Product prices and availability may change from time to time.

• The applicable product price will generally be the price displayed and confirmed when you place your order.

• Delivery charges are displayed separately at checkout unless otherwise stated.

• Where a genuine pricing or website error occurs, we will take reasonable steps to contact you and resolve the matter in accordance with applicable law.

6. ORDERS AND ORDER ACCEPTANCE

Adding a product to your shopping cart does not reserve that product or guarantee its availability.

An order is submitted when you complete the checkout process on our website.

Rokotla reserves the right to decline or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability.

• An obvious pricing or website error.

• Payment that has not been completed or verified.

• Suspected fraudulent or unlawful activity.

If payment has already been received for an order that is cancelled, any applicable refund will be handled in accordance with our Returns, Refunds & Cancellations Policy and applicable South African law.

7. PAYMENT

Customers may pay using the payment methods made available during checkout.

Our online payment options may include PayFast and other supported payment methods.

For orders placed using Direct Bank Transfer or Electronic Funds Transfer (EFT):

• Orders will only be processed once the funds have been received and verified in Rokotla’s bank account.

• A proof of payment alone does not confirm that funds have been received.

• Customers are responsible for providing accurate payment information and using the correct banking details supplied during checkout.

8. DELIVERY AND SHIPPING

We offer delivery services across South Africa through our appointed courier service providers.

Delivery fees, order-processing times, estimated delivery periods, tracking information, unsuccessful deliveries and collection arrangements are explained in our Delivery & Shipping Policy.

Customers are responsible for providing accurate delivery addresses and contact details when placing an order.

9. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, damaged products, incorrect orders and order cancellations are handled in accordance with our Returns, Refunds & Cancellations Policy.

Nothing in this policy or these Terms & Conditions is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited under South African law.

10. CUSTOMER ACCOUNTS

Customers may be able to create an account to make purchases and manage their information.

If you create an account, you agree to:

• Keep your login details confidential.

• Provide accurate and up-to-date information.

• Notify us if you become aware of unauthorised access to your account.

You are responsible for activities carried out through your account, subject to applicable law.

Guest checkout may also be available, depending on the options provided on our website.

11. WHOLESALE AND CORPORATE GIFTING

Rokotla may offer wholesale products, bulk orders and corporate gifting solutions.

These services may be subject to separate quotations, minimum order quantities, product availability, lead times, payment arrangements and other agreed terms.

Submitting an enquiry does not automatically constitute an accepted order or create an obligation for Rokotla to supply the requested products.

An order will only be confirmed once the relevant quotation or order terms have been accepted and the required payment arrangements have been completed.

12. BEEKEEPING SERVICES AND TRAINING

Our website may provide information about beekeeping training, pollination services, bee removal and related activities.

Submitting an enquiry about these services does not automatically constitute a confirmed booking or service agreement.

The scope of work, availability, pricing, scheduling and applicable terms will be discussed and agreed upon separately.

13. INTELLECTUAL PROPERTY

All content displayed on our website, including the Rokotla name, branding, logos, product photographs, text, graphics and other original materials, belongs to Rokotla or is used with the appropriate permission.

You may not copy, reproduce, distribute, modify or commercially use any of this material without prior written permission, except where permitted by applicable law.

14. WEBSITE INFORMATION AND AVAILABILITY

We make reasonable efforts to keep our website, product information, prices and availability accurate and up to date.

However, we do not guarantee that:

• The website will always be available without interruption.

• The website will be completely free of technical errors.

• All information will be free from typographical or administrative errors.

If an error affects an order, we will take reasonable steps to contact the affected customer and resolve the matter appropriately.

15. PRIVACY AND PERSONAL INFORMATION

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy and applicable South African data-protection laws.

By using our website or placing an order, you acknowledge that certain personal information may be processed for purposes such as handling orders, processing payments, arranging deliveries and responding to enquiries.

Please refer to our Privacy Policy for more information about how we collect, use and protect personal information.

16. THIRD-PARTY SERVICES

Our website may use third-party service providers, including payment processors and courier companies, to support our operations.

These third-party services may be subject to their own terms, conditions and privacy policies.

Rokotla is not responsible for matters outside our reasonable control in relation to third-party services, subject always to any rights or remedies available to customers under applicable law.

17. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Rokotla will not be liable for indirect or consequential losses arising from the use of our website or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability, obligation or consumer right that cannot lawfully be excluded or limited under South African law.

18. CHANGES TO THESE TERMS & CONDITIONS

We may update these Terms & Conditions from time to time to reflect changes in our business, products, services, website operations or applicable legal requirements.

Any updated version will be published on this page, together with the relevant revision date.

Unless applicable law requires otherwise, the version in effect at the time of a transaction will apply to that transaction.

19. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of our website or purchases made through our online store will be dealt with in accordance with applicable South African law and consumer-protection requirements.

20. CONTACT US

If you have questions about these Terms & Conditions, our products or services, please contact us:

Rokotla Trading & Projects (Pty) Ltd

Email: info@rokotla.co.za
Telephone: 082 661 8000
Country: South Africa

Thank you for choosing Rokotla. We appreciate your support and look forward to serving you.